To celebrate Get Online Week, we had a successful second run of Tech Rescue, helping people to either keep their IT running or wipe and donate it to Getting Oxfordshire Online for people in need.
We thought it would be useful to share the sort of things we helped people with. If you’re wondering about volunteering to help others or maybe bring a question to us in future, here’s a flavour of what we’ve been doing.
Software snags
Sophie’s printer had stopped working on WiFi. We found that her Mac’s updated operating system needed her to give permission for an obscurely-named extension to access network devices for it to come back to life.
We helped Elizabeth un-pick Microsoft licensing linked to former work accounts. We discovered that she could move over to Microsoft 365, getting more space and the Office apps for less than the cost of her current subscription to DropBox. We also discussed next year’s end of support for Windows 10 and options for cheap refurbished laptops (such as Stone refurb or Blackmore).
Barbara was having trouble when Windows insisted she moved from the Mail app to Outlook. With a helpful call with her son to get through two-factor authentication, she was all set up on the new app.
Going sloooooooow
We helped Catherine reset her Android tablet to make it as fast as it could be and discussed the limited use and security risks of older devices. Brian also helped her move some ear pads from her broken headphones to some working ones, saving one pair from the bin. We checked the old laptop she’s using for zoom calls, removed as much software as we could to speed it up, agreed it wasn’t worth spending money on a solid state drive, cleared some stuck Windows updates and advised that she gives it an hour for updates to finish before using it if it’s been idle for a few days.
We discussed Chrome OS Flex with David as lightweight system for a laptop which was horribly slow on Windows. We also confirmed that his laptop keyboard had a hard-to-fix fault so provided him with an external one to plug in.
Better luck next time
We weren’t able to help Riccardo repair the key cap on his wireless keyboard but pointed him to eBay to ask a seller for a replacement. We tested his USB hard drive and it worked fine which helped him isolate an issue with it on his computer.
The graphics problem on Christine’s laptop also had us stumped so we recommended our friends at GigaFix who we hoped would recognise the issue and be able to advise if it’s repairable or not. We also struggled with another Elizabeth’s locked tablet, suggesting she went back to Vodafone who she bought it from.
In the quiet time?
Finally, in between visitors, Brian, who volunteered to help out this week, also looked over 25 laptops which were being scrapped by GOO, to double check that all the drives had been removed, ensuring no personal data was heading to the recyclers.
Thank you for the kit!
Thanks to everyone who donated three laptops and a tablet. You can read more about the homes Getting Oxfordshire Online find for them on their impact page. We are happy to take donations of laptops, tablets and phones for GOO any time we’re open on Monday, Thursday or Saturday!

Keen to help?
A big thank you to Brian who offered his time this week. We’re delighted with the response we’ve had from new volunteers and we’re hoping to set this up as a regular service. We’ll announce our next session in a newsletter soon. If you’re not already signed up, here’s the link!
If you want to get involved either running tech rescues here or, for example at your local community centre, please get in touch and we’ll look forward to collaborating with you!




